Where we deliver
Tanbini currently delivers to addresses within Australia only. The delivery methods available for your order and the exact charge are shown during checkout before you pay.
Please check your name and delivery address carefully. If something is wrong, email hello@tanbini.com as soon as possible. We cannot promise an address can be changed after dispatch.
Dispatch and tracking
Orders are dispatched by the end of the next business day after payment is confirmed. If you order on a weekend or public holiday, the dispatch clock starts on the next business day. If we’re delayed, we’ll email you.
We send a dispatch update and tracking number when the order has been packed. Carrier delivery estimates begin after dispatch and can be affected by weekends, public holidays, peak periods and remote destinations.
Delivery choices
Available delivery services and their exact prices are shown during checkout before you pay. The options offered may vary with the size, value and destination of your order.
Tracking is included with every available delivery service.
Late, lost or damaged orders
If tracking has not updated for an unusual period, or your order arrives damaged, contact us with your order reference and clear photos where relevant. We will investigate the delivery and explain the next step.
Change of mind
Tanbini does not offer returns or exchanges when you simply change your mind. Please inspect the actual-card photos, condition label and listing details carefully before purchasing.